Full-time · San Francisco Bay Area · On-site

• Built and run the marketing systems for a Bay Area property management company across three portfolios (SF, Berkeley, Parkmerced), turning ad-hoc tasks into documented, repeatable processes
• Own a five-send monthly email program across listing blasts and a City Monthly send that doubles as SEO content, with segmented prospect and resident audiences
• Run an AI-visibility (GEO) audit tracking how ChatGPT, Gemini, and Perplexity surface our brands on renter-intent queries, and identified review-sentiment and citation gaps as the highest-impact levers
• Write and design social across Instagram, TikTok, and Reels, shifting the brand from generic unit tours toward community-driven, Gen-Z storytelling
• Report to leadership through monthly one-pagers tying content and outreach to measurable results

Full-time · San Francisco Bay Area · On-site

• Serve as the primary point of contact for over 9,000 residents, addressing inquiries and resolving concerns with a 90% satisfaction score based on quarterly surveys
• Coordinated resident escalation meetings and scheduled move-in appointments to ensure smooth transitions and timely resolution of issues
• Drive customer engagement and brand visibility by increasing Google and Yelp reviews by 40%, leveraging proactive outreach and relationship-building
• Develop and implement streamlined SOPs for resident interactions and move-ins, improving operational efficiency
• Utilize CRM software (Yardi) to manage resident interactions, lease agreements, and maintenance requests, ensuring data accuracy and process optimization

Full-time · San Francisco Bay Area · On-site

• Assistant to Aimee Huang, a top 1% real estate agent in the San Francisco Bay Area
• Managed client and vendor relationships, ensuring 24-hour response time with 100% accuracy and confidentiality
• Organized and sent out documents via Box and DocuSign, supporting seamless real estate transactions
• Created and executed marketing campaigns across social media (posting 3x weekly), bi-weekly email blasts, and event collateral, boosting client engagement
• Coordinated vendor meetings and tracked the team's calendar for efficient workflow management

Internship · San Francisco, California · On-site

• Delivered an exceptional customer experience for 1,000+ guests, ensuring smooth operations for multiple summer conferences
• Led a team of 10 event assistants, managing scheduling, communications, and on-site support to enhance client satisfaction
• Used data-driven room assignment strategies to accommodate guest needs efficiently, considering demographics, special requests, and concurrent event logistics
• Developed strong client relationships, contributing to repeat business and future event partnerships

Part-time · San Francisco, California · On-site

• Actively promote activities and events through visual and print graphics, encouraging dialogue, eliciting feedback, and a sense of excitement on behalf of Campus Recreation and the Mashouf Wellness Center
• Design visual and print graphics to be printed, shared on social media platforms, digital screens, and website to a following of over 9k+ students
• Collaborate with other departments to produce marketing material
• Provide a professional, welcoming, and inclusive environment for staff and participants